Support Forum

Home Forums One Age Cannot see Video Home Page on iPad, iPhone or Android Tablet

All Wordpress Themes

This topic contains 18 replies, has 4 voices, and was last updated by  Support Team 1 2 years, 2 months ago.

  • Author
    Posts
  • #9447

    MayerElyashiv
    Participant

    Dear GoGetThemes,

    i cannot show my video in my parallax home page.

    I tried:

    YouTube Video Source
    Vimeo Video Source

    iPad 2, iPhone 4S, Samsung Galaxy Tab 2

    always with Chrome browser.

    I tried to change the video too.

    What can i do?

  • #9448

    Support Team 6
    Participant

    I’ll check, please, wait.

  • #9449

    Support Team 6
    Participant

    On my phone not show video too. I need consult with our experts. When I have some information I contact you.

  • #9508

    Support Team 4
    Participant

    Hello!
    We checked this, it’s bug and will be fixed in next update.

    • #9509

      MayerElyashiv
      Participant

      oh…!

      I understand. Could you please let me know when the upgrade will be ready?

  • #9510

    Support Team 4
    Participant

    Sorry, but I don’t know. Our specialist said, that this can’t be quick fixed.

    • #9515

      MayerElyashiv
      Participant

      and there are no workaround already known?

      It’s the top of my homepage,…

  • #9517

    Support Team 4
    Participant

    If this your first section, you can try to use header video as I know, it already fixed for mobile device. http://prntscr.com/4smamp

    • #9519

      MayerElyashiv
      Participant

      Ok, but i’m already using Header Video (see attachment)

  • #9522

    Support Team 4
    Participant

    It’s work for me, need to use link from share. Example of link: http://youtu.be/_nLLECY6m_Q

  • #9668

    MayerElyashiv
    Participant

    Hi, it’s not working even with the youtu.be link.

    I created a page with gangnam video: you could see it here http://www.lionsolution.it/gangnam/

    • #9669

      Support Team 6
      Participant

      Sorry, but update not ready yet 🙁 I’ll try check variant of my colleague.

  • #9695

    Support Team 6
    Participant

    On your site not working. I think that problem with some plugin that you installed, on our demo site all works fine. Please, wait up the update.

  • #9696

    MayerElyashiv
    Participant

    Ok, these are the plugin i have activated:

    Coming Soon
    Contact Form 7
    Duplicate Post
    LayerSlider WP
    Post Types Order
    Really Simple CAPTCHA
    Regenerate Thumbnails
    Revolution Slider
    WooCommerce
    Wordpress Importer

    • #9697

      Support Team 6
      Participant

      I’ve tried to deactivate plugins but this didn’t give result. We’ll consult with our expert.

  • #13292

    MayerElyashiv
    Participant

    Dear GoGetThemes,

    did you find a solution to see a video in the home page on smartphones or tablet?

    Now i uploaded the video, so it’s a self hosted mp4
    http://www.lionsolution.it/

    • #13293

      Support Team 1
      Keymaster

      Hello, MayerElyashiv!
      Unfortunately this bug has not yet been fixed.
      I can not tell you exactly when the update will be ready.
      Follow our updates on http://themeforest.net

  • #13294

    MayerElyashiv
    Participant

    Hi Support Team,

    two months passed since my last post on this topic.
    Have you consider to offer me a solution to this issue?

    Support for manually (by code) resolve it?
    a Refund?

  • #13296

    Support Team 1
    Keymaster

    MayerElyashiv!
    Sorry for the inconvenience.
    We don’t do refunds, on this issue you need to address Envatomarket support.

The forum ‘One Age’ is closed to new topics and replies.