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This topic contains 18 replies, has 4 voices, and was last updated by  Support Team 1 2 years, 1 month ago.

  • Author
    Posts
  • #9447

    MayerElyashiv
    Participant

    Dear GoGetThemes,

    i cannot show my video in my parallax home page.

    I tried:

    YouTube Video Source
    Vimeo Video Source

    iPad 2, iPhone 4S, Samsung Galaxy Tab 2

    always with Chrome browser.

    I tried to change the video too.

    What can i do?

  • #9448

    Support Team 6
    Moderator

    I’ll check, please, wait.

  • #9449

    Support Team 6
    Moderator

    On my phone not show video too. I need consult with our experts. When I have some information I contact you.

  • #9508

    Support Team 4
    Moderator

    Hello!
    We checked this, it’s bug and will be fixed in next update.

    • #9509

      MayerElyashiv
      Participant
      This reply has been marked as private.
  • #9510

    Support Team 4
    Moderator

    Sorry, but I don’t know. Our specialist said, that this can’t be quick fixed.

    • #9515

      MayerElyashiv
      Participant
      This reply has been marked as private.
  • #9517

    Support Team 4
    Moderator

    If this your first section, you can try to use header video as I know, it already fixed for mobile device. http://prntscr.com/4smamp

    • #9519

      MayerElyashiv
      Participant

      Ok, but i’m already using Header Video (see attachment)

  • #9522

    Support Team 4
    Moderator

    It’s work for me, need to use link from share. Example of link: http://youtu.be/_nLLECY6m_Q

  • #9668

    MayerElyashiv
    Participant
    This reply has been marked as private.
    • #9669

      Support Team 6
      Moderator

      Sorry, but update not ready yet 🙁 I’ll try check variant of my colleague.

  • #9695

    Support Team 6
    Moderator

    On your site not working. I think that problem with some plugin that you installed, on our demo site all works fine. Please, wait up the update.

  • #9696

    MayerElyashiv
    Participant
    This reply has been marked as private.
    • #9697

      Support Team 6
      Moderator

      I’ve tried to deactivate plugins but this didn’t give result. We’ll consult with our expert.

  • #13292

    MayerElyashiv
    Participant

    Dear GoGetThemes,

    did you find a solution to see a video in the home page on smartphones or tablet?

    Now i uploaded the video, so it’s a self hosted mp4
    http://www.lionsolution.it/

    • #13293

      Support Team 1
      Keymaster

      Hello, MayerElyashiv!
      Unfortunately this bug has not yet been fixed.
      I can not tell you exactly when the update will be ready.
      Follow our updates on http://themeforest.net

  • #13294

    MayerElyashiv
    Participant
    This reply has been marked as private.
  • #13296

    Support Team 1
    Keymaster

    MayerElyashiv!
    Sorry for the inconvenience.
    We don’t do refunds, on this issue you need to address Envatomarket support.

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