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This topic contains 16 replies, has 2 voices, and was last updated by  Support Team 1 6 months ago.

  • Author
    Posts
  • #33209

    lmoliva
    Participant

    Hello,

    I am having trouble getting the quotation marks to appear on the testimonials section of our site. Where quotation marks should appear, I am only seeing the outline of a rectangle.

    What can I do to solve this?

  • #33210

    Support Team 1
    Keymaster

    Hello, lmoliva!
    Your testimonials section should look like this section http://prntscr.com/csttxe
    I need to see your live website in order to understand what is wrong.

  • #33217

    lmoliva
    Participant

    Here is the live website:

    Home

    If you’ll please take a look and let me know what we can do to get the quote icons working.

    Thanks,
    Lauren

  • #33221

    Support Team 1
    Keymaster

    Hello, lmoliva!
    The file with icons is not found. Do you have files icomoon.ttf and icomoon.woff in directory wp-content/themes/case/css/fonts?

    • #33223

      lmoliva
      Participant

      The files are in the following directory: wp-content/themes/case/font. The font-icomoon.css is the only file pertaining to the icons in the directory: wp-content/themes/case/css.

  • #33227

    Support Team 1
    Keymaster

    lmoliva, could you provide me with access to ftp and wp-admin using private reply in order I can check your files, please?

    • #33244

      lmoliva
      Participant

      Here is the ftp information:

      IP: 159.203.107.173
      username: airtight
      pw: riddenEnglishequation

      Here is the wp-admin information for logging into the site:

      domain: http://careers.rsindustrial.com/wp-admin
      username: support
      pw: awGd(ZdMHjy32!$KbGZoN%IA

  • #33251

    Support Team 1
    Keymaster

    lmoliva, thanks! But I can’t access ftp. Everything is fine with wp-admin.
    Could you check the information you gave me?

    • #33258

      lmoliva
      Participant

      I’ve verified the details for FTP and everything is correct. We’ve also signed in with the same information ourselves. Not sure what else we can do.

  • #33265

    Support Team 1
    Keymaster

    Maybe users from some countries can’t login to your ftp. I used both FileZilla and Total Commender.
    Could you check this issue? Your hosting company can help you.

    • #33374

      lmoliva
      Participant

      Still working to solve this issue. Are you using SFTP? We will check to see if there is a firewall rule in place to block foreign countries.

      Thanks,
      Lauren

  • #33377

    Support Team 1
    Keymaster

    Hello, Lauren! No, I did not used SFTP.

    • #33378

      lmoliva
      Participant

      Is it possible to try SFTP?

  • #33379

    Support Team 1
    Keymaster

    Sure!

  • #33380

    Support Team 1
    Keymaster

    I have logged in. I’ll check everything and contact you.

  • #33383

    Support Team 1
    Keymaster

    Could you gave me more permission? I can’t change any file 🙁

  • #33420

    Support Team 1
    Keymaster

    I should close this topic and forum too.
    Please open new ticket via our ticket system https://gogetthemes.zendesk.com in order to finish with your problem.
    Sorry for any inconvenience!

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