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Tagged: case theme
This topic contains 16 replies, has 2 voices, and was last updated by Support Team 1 7 months, 4 weeks ago.
I am having trouble getting the quotation marks to appear on the testimonials section of our site. Where quotation marks should appear, I am only seeing the outline of a rectangle.
What can I do to solve this?
Your testimonials section should look like this section http://prntscr.com/csttxe
I need to see your live website in order to understand what is wrong.
Here is the live website:
If you’ll please take a look and let me know what we can do to get the quote icons working.
The file with icons is not found. Do you have files icomoon.ttf and icomoon.woff in directory wp-content/themes/case/css/fonts?
The files are in the following directory: wp-content/themes/case/font. The font-icomoon.css is the only file pertaining to the icons in the directory: wp-content/themes/case/css.
lmoliva, could you provide me with access to ftp and wp-admin using private reply in order I can check your files, please?
Here is the ftp information:
Here is the wp-admin information for logging into the site:
lmoliva, thanks! But I can’t access ftp. Everything is fine with wp-admin.
Could you check the information you gave me?
I’ve verified the details for FTP and everything is correct. We’ve also signed in with the same information ourselves. Not sure what else we can do.
Maybe users from some countries can’t login to your ftp. I used both FileZilla and Total Commender.
Could you check this issue? Your hosting company can help you.
Still working to solve this issue. Are you using SFTP? We will check to see if there is a firewall rule in place to block foreign countries.
Hello, Lauren! No, I did not used SFTP.
Is it possible to try SFTP?
I have logged in. I’ll check everything and contact you.
Could you gave me more permission? I can’t change any file 🙁
I should close this topic and forum too.
Please open new ticket via our ticket system https://gogetthemes.zendesk.com in order to finish with your problem.
Sorry for any inconvenience!
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