Support Forum

Home Forums Tesseract Issues with mobile site

All Wordpress Themes

This topic contains 3 replies, has 2 voices, and was last updated by  Support Team 1 12 months ago.

  • Author
    Posts
  • #33140

    OneliaPokou
    Participant

    Hello,

    I am having some issues with my wordpress site. Everything is distorted on the mobile version and I’ve tried asjusting the sizes but it makes everything small on the desktop version of the site. Can you please show me how to make the website responsive on mobile? Also on mobile, the menu doesn’t work- nothing happens when I click on it.

    The first screen shot shows the website on my laptop.
    The second shows how it displays on mobile (iPhone6) and the menu tab in the right corner doesn’t work.

    http://tinypic.com/r/2lrf3m/9

    http://tinypic.com/r/11ajwhw/9

    May you please help?

  • #33145

    Support Team 1
    Keymaster

    Hello, OneliaPokou!
    Please pay your attention! Support forum changed its work schedule from 1 May 2016. Our support team is online on Monday-Friday from 9am till 6pm (UTC +03:00).
    Due to change the work schedule of support forum all customers’ requests are processed on a first-come, first-served basis. The response time can be up to 1 business day. Thank you for understanding!
    You support license is expired http://prntscr.com/cp7lqe
    Please extend your support here .
    Sorry, but following the rules of themeforest, we can’t provide support without active support license. Due to changes of Envato policy (September 1st, 2015) your support license should be active in order you can get support.

  • #33338

    OneliaPokou
    Participant

    Another user had an issue with the mobile menu not working and you said this issue would be fixed with the next update. Has that happen? My mobile menu is still not working- I don’t think I would need to pay for support for something that’s broken on your end.

  • #33342

    Support Team 1
    Keymaster

    OneliaPokou, we are working on update at present moment. The test version with fixed mobile menu is ready now.
    I have sent it by your email. You can install it and use till official release will not being ready.

The forum ‘Tesseract’ is closed to new topics and replies.