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This topic contains 10 replies, has 2 voices, and was last updated by  Support Team 1 1 year, 1 month ago.

  • Author
    Posts
  • #33369

    LisaB
    Participant

    Hey! I do have a problem with my visual composer. It won’t load. How can I fix this. Cannot add to any topic cause of loading problems on your page as well.

  • #33372

    Support Team 1
    Keymaster

    Hello, LisaB! Please could you edit your profile here http://gogetthemes.com/forums/users/lisab/ and add your purchase code?
    Due to changes of Envato policy (September 1st, 2015) your support license should be active in order you can get support.

  • #33373

    LisaB
    Participant

    done

  • #33375

    LisaB
    Participant

    Hallo? I would really need your help to proceed with my work…

  • #33376

    Support Team 1
    Keymaster

    Lisa, please check your mail box. I sent update of Visual Composer plugin and Ultimate Addons for VC. Please update these plugins.
    Sorry for any inconvenience!

  • #33381

    LisaB
    Participant

    hi! it´s not possible to update download_js_composer_4.12.zip It keeps on telling me that it is already in the directory, but as I look via FTP on it, tis not there! How to proceed?

  • #33382

    LisaB
    Participant

    And if I send you messages, I will always geht this error:
    Warning: Cannot modify header information – headers already sent by (output started at /home/gogetthemes/public_html/index.php:2) in /home/gogetthemes/public_html/wp-includes/pluggable.php on line 1174

  • #33384

    LisaB
    Participant

    The pages I worked with as static start page. dissapeard after the installation?!

  • #33385

    Support Team 1
    Keymaster

    download_js_composer really exists. You should replaces existing files with new.
    What page did disappear? What are you seeing now?

    Please pay your attention! Support forum changed its work schedule from 1 May 2016. Our support team is online on Monday-Friday from 9am till 6pm (UTC +03:00).
    Due to change the work schedule of support forum all customers’ requests are processed on a first-come, first-served basis. The response time can be up to 1 business day. Thank you for understanding!

  • #33392

    LisaB
    Participant

    i don´t see it in my plugins and when i try to install it newly it just says that its already installed. If I have a look onto my ftp its not there, too!

    the main static landing page. my home page dissapeared from the pages section.

  • #33394

    Support Team 1
    Keymaster

    It is impossible! Page can’t disappear. You only have updated plugins.
    Here is Visual Composer http://prntscr.com/d03ao7 Please update this plugin.
    My shift is over. Sorry for any inconvenience!
    Support team will be online on Monday at 9am UTC +03:00 again.
    Also I should close this topic and forum too.
    Please open new ticket via our ticket system https://gogetthemes.zendesk.com if your problem will not be solved after plugin updating.

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