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  • #26326

    btbogan
    Participant

    Hello there, I haven’t been able to do a number of things, and I was hoping you could help explain them to me. Thank you for your help in these matters.

    (1) the counter tool – every time I add a counter it shoves it over way to the left. I cant place it where I want it to be. No matter what column I place it in, it will align itself to the furthest left side of that column. I’m not able to get it centered anywhere? please explain.

    (2) On the “Our Team” page, I cant seem to create the same effect as in the demo, with the team members pictures flipping over upon hover. I have uploaded all the demo pages. When I opened that page (as well as some of the others) a lot of the pictures were not there. Some were, but some weren’t. So the pictures of the team members weren’t there, nor was there any tool there that I could see how you made that effect either. I’ve tried everything. I want there to be pictures of our team members, and then a different picture when you hover over, just like in the demo. How do I create this effect?

    (3) The Header – I have it set to sticky immediately. Once I scroll down it stays, like it should. But when I scroll back up it occasionally doesn’t set back to the settings it should for being at the top of the screen again. And it leaves an empty bar there since my parameters are different for when its sticky. It shouldn’t do that and never does on your demo, even though your demo parameters for top and sticky are different sizes too. How do I keep it from happening on mine.

    (4) Header again – for some reason, the header is moved a few pixels to the right so that there is empty space on the left side. You can see everything behind it as you scroll down the page. I can’t find a setting anywhere to change this. How do I fix this?

    (5) Header again again – I have global header settings set. I also have some overriding edits to the header on my front page. I have it set to be transparent at the top of the main page. But any time I save, as I am still editing that page a lot, that setting changes back AGAIN to not being transparent. So that every time I preview it, it is no longer transparent AGAIN. Why would it keep changing back? How can I fix this?

    (6) Some of your demo pages come with the Woo Products Carousel (Beta) on the bottom. Any time I try to edit this item, or place that tool anywhere it break my page. I can edit the settings. I can save. But whenever I preview or even refresh my site it freezes on the pre-loader page. If I get rid of the pre-loader page it still is broken. Is there something wrong with this Carousel tool? It seems to work fine as long as I don’t edit it, which obviously won’t work for me. How can I fix this?

    I really appreciate your help as we are trying to reconstruct our site and get it up ASAP. Thanks so much. Merry Christmas!

    #26327

    Support Team 4
    Keymaster

    Hello, btbogan!
    1. Module in default align on center, provide me link to your page with this module.
    2. You should use two images http://prntscr.com/9ima7i
    3-4. Give me link to your page, please.
    5. Can you provide me access to wp-admin?
    6. I need to see this page.

    #26328

    btbogan
    Participant

    This reply has been marked as private.

    #26329

    Support Team 4
    Keymaster

    1. I mean block in VC.
    3-6. E-mail is sup.g.g.t@gmail.com.

    #26330

    btbogan
    Participant

    This reply has been marked as private.

    #26331

    Support Team 4
    Keymaster

    Ok, I got access.
    I’ll check and write you.

    #26332

    Support Team 4
    Keymaster

    I can’t see pages, I see only “New website under construction”.

    #26333

    btbogan
    Participant

    This reply has been marked as private.

    #26334

    Support Team 4
    Keymaster

    3. I can propose css code:

    body #site-header #menu-wrap .logo img { height: 55px;//Set 55px or 100px } #main-wrapper { padding-top: 0!important; }

    4. It’s problem with background image, not with header. http://prntscr.com/9iqexh
    5. Sorry, I can’t reproduce this problem, maybe this problem with some plugins. For example, I see errors in console with seo-wizard plugin. Try to disable third-party plugins.
    6. Need more time for checking it. We’ll write you.

    #26335

    Support Team 4
    Keymaster

    If possible, provide access via ftp, please.

    #26336

    btbogan
    Participant

    This reply has been marked as private.

    #26337

    btbogan
    Participant

    This reply has been marked as private.

    #26338

    btbogan
    Participant

    This reply has been marked as private.

    #26339

    Support Team 4
    Keymaster

    I sent you latest version of the theme. Please update and check issues again.
    Don’t forget save your own css codes and settings of theme options via Theme Options > Import / Export. Also I recommended to save copy of your current version of the theme (or just rename directory of current theme).
    For as 4, on your image on left side white line in one pixel. 1 question I missed, sorry, but this also need check after update.

    #26340

    Support Team 4
    Keymaster

    My shift ended, my colleague will online in few hours.

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