Ipad problem

[mahmutkah]

My web site is not work correctly on ipad. For example; I click any menu but closing tabs on chrome or safari.

[mahmutkah]

This reply has been marked as private.

[Support Team 4]

Hello!
Please, let me know what versions of browsers and you use?

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If I helped you, you can help us… setting the rating for theme on themeforest.net. You can find this on page download theme.

[Support Team 4]

Also me interested, what is the model of your device.

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If I helped you, you can help us… setting the rating for theme on themeforest.net. You can find this on page download theme.

[mahmutkah]

I use Ipad air. Model no #MD788TU/A. Ios version 7.1.1. Problem is continous Ipad and Iphone on safari and chrome.

[Support Team 4]

Ok, thanks. We will check this. It’s not quickly, sorry.

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If I helped you, you can help us… setting the rating for theme on themeforest.net. You can find this on page download theme.

[mahmutkah]

I have a problem exactly: this site case-demo2.elasticbuilder.com

[Support Team 4]

Another question, menu is it http://prntscr.com/4081zp or it http://prntscr.com/40825d ?

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If I helped you, you can help us… setting the rating for theme on themeforest.net. You can find this on page download theme.

[mahmutkah]

My menu style is http://prntscr.com/4081zp

[Support Team 4]

Our specialists will work with this problem and this will be fixed in the next update. How quick, I’m not ready to say. We will try to resolve this as quickly as possible. Problem is not simple, and quick fix is hardly possible. If you know any device with this problem write, please. This will solve the problem of comprehensively.
Thank you for your message and we are sorry that can’t help you immediately.

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If I helped you, you can help us… setting the rating for theme on themeforest.net. You can find this on page download theme.

[mahmutkah]

No problem dear support theam. If i show a problem InshaAllah (If god permission) i will share you.

[Support Team 4]

Thanks!

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If I helped you, you can help us… setting the rating for theme on themeforest.net. You can find this on page download theme.

[mahmutkah]

When share new update? Humans are not access my website on Ipad and Iphone. Please can you speedly, have a nice day..

[Support Team 1]

Hello, mahmutkah! We’ll try to solve this problem as soon as possible. But now I can’t tell you even estimated date of update. Sorry for this inconvenience. Follow us on themeforest.net and you’ll receive e-mail when update will be available.

[fooweb]

Hello Support Team,

We are suffering the same issue with the same type of menu http://prntscr.com/4081zp, our website is http://www.kreativana.com, in some devices of APPLE, for example in an iPhone 5c (model ME502YA), version 7.1.2., an iPad3 (model MC706TY/A), version 7.1.2 an also Ipad Mini (model MD543TY/A), version 7.1.1.

Also We have problems with Android devices, for example a Galaxy Nexus with Android 4.3, website doesn´t close, but slider is not available and there are some parts of website are moved, and also with a Nexus 5 with Android 4.4 slider is available but some parts of the website are moved.

We are waiting to next update for resolve these bugs. Could you give us more info about it?

We attach some display captures for your exam.

Thanks for all

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